FAQs
We've compiled a list of the most frequently asked questions and put them in one place! If you can't find an answer, please reach out!
General FAQ
Do you travel? Whats your service area?
We generally service up to 2 hours from our headquarters (Anderson, IN). Parties within 20 miles of HQ require no travel fee. Parties 21+ miles will be subject to a travel fee of $.75 per mile in one direction after the first 20 miles. There is a 1 hour minimum party requirement for parties further than 20 miles from our home base. Travel is charged per 4 Cast Members. Subject to change if flight/hotel accommodations are required.
Can I select my performer?
You are free to choose your character! However, due to scheduling, availability, and unforseen circumstances, we cannot guarantee a specific performer but we will do our best to accommodate your request.
How do I book my party? When should I reach out?
To book your party, you will need to submit the booking form. We will respond to confirm all details. A link will be sent via email to pay the retainer. The remaining balance will be due prior to arrival the day of the party via original link or cash. We do not accept personal checks.
Your date and time will be reserved for 48 hours after your booking link is sent. Your party is NOT considered booked unless your $50 retainer is paid.
Can I book more than 1 character?
Of course! Please include your choice of characters on your form and we will do our very best to accommodate every request!
You're booked! Now what?
Once your $50 retainer has been paid, your party is secured! You will receive a reminder email 5 days prior to your event date to confirm that all details are still as they were at booking! If there are changes, please let us know ASAP!