FAQs

Have a question? Check out these frequently asked questions! If we still haven't answered your question, feel free to reach out!

Q:   Can I book more than 1 character at a time?

A:  Of course! Please include your choice of characters on your form and we will do our very best to accommodate every request!

 

Q:   What area do you service?

A:   We are proud to service all of central Indiana! However, we are happy to travel anywhere in the state!

Q:  Do you travel?

A:  We are willing to travel to many locations. Parties within 30 miles of our central hub require no travel fee. Parties 31 miles and further are subject to a travel fee of $0.58 per mile in one direction after the first 30 miles. There is a 1 hour minimum party requirement for any party outside of Anderson.

Q:   Are you licensed?

A:   We are! We are licensed, bonded and insured!

 

Q:   When should I book my party?​

A:   With schedules filling up so quickly, we suggest booking your party 4-6 weeks in advance.

 

​Q:   Can I choose which performers will attend my party?

A:   You are free to chose your character! However, due to scheduling and availability, we will do our best to accommodate your choice of performer but due to unforeseen circumstances, we can only guarantee your choice of character, not performer.​

Q:   How do I book my party?

A:   To book your party, you will need to submit the booking form. We will respond to confirm all details. A nonrefundable retainer of $50 of the package total will be paid to secure your date. The remaining balance will be due upon arrival the day of the party. We do not accept checks or money orders. If you would prefer to pay via PayPal, please let us know 48 hours in advance so we can arrange the payment accordingly! 

 

Q:   How do I reserve a date?

A:   You must submit an inquiry with all necessary information to ensure that date and time are available. Upon confirmation, we require a $50 non refundable retainer to reserve your party.​

 

​Q:   Can my party be held outside?

A:   Parties can be held outdoors so long as the weather is above 65° F and below 80° F and the weather is clear for our performers health. In instances of inclement weather, you must have an alternate location for the party to be held.

 

Q:   How should I prepare?

​A:   Our princesses love to play games and dance. With the size of our dresses, spaces can become cramped quickly. Due to this - we suggest to clear some space! Please have 2 chairs available for the princess to be seated.

 

Q:  What is your cancellation policy?

A:   If you must cancel, we do request to be notified 48 hours prior to the party time. Our 50% retainer is non refundable but can be used toward another date within 1 calendar year.

 

​Q:   Can I tip the performers?

A:   Absolutely! While it is not required, the performers are sure to appreciate it!

Q:   Are you hiring?

A:   We are always accepting applications! Please fill out our form        to apply.

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​"It is not the intention of Once Upon a Princess LLC to violate copyright laws. Our characters are not copyrighted. Any resemblance to well-known characters is strictly incidental."